What Our Clients Say

Hi Lou, I wanted to thank you so very much for the outstanding debrief yesterday. It was incredible. A work of art and science that was dazzling. The depth of thinking, the clarity and the builds on a lot of what we already knew… but with a new twist so that you made it incredibly enlightening and actionable for commercial outcomes. To cover so much ground was fantastic. Thank you for taking on the task and for delivering.

The team are so inspired now… been a while since I’ve seen that much energy.

Many, many thanks

Jane Horder

Insights Manager, FMCG

Hi Louise, I just wanted you to know how continually impressed I am with your presentations. They are beyond brilliant and some of the best work I’ve seen an external consultant provide. I love working with you and would be thrilled to have you continually work on our research needs, as appropriate.

 Big thanks to Click and the outcomes.

Dr. John McGill

Director, Education

There are very few researchers that can combine consumer sensitivity together with a strong and strategic ability to translate findings into commercial action. This is what Louise does best. In fact there are few individuals that do this better in the industry. Having worked with Louise for over 8 years, she has proven over and over that she is innovative in her approach to research, yet practical and reliable. Always delivering on time and to an excellent quality. The one additional quality is that she works so well across all parts of the Arnott’s business from marketing to packaging and R&D, with never a problem too big or solution too hard to find. I would always recommend Louise in the future, from big strategic projects to those more specific such as packaging and product.

Michael Barrett

Insights Manager, FMCG

I have worked with Louise for over 10 years now. In that time, she has proven herself time and time again to be a strong moderator, strategic thinker and skilled presenter. She is always willing to listen carefully to our needs and provides outcomes and recommendations that are commercially sound and actionable. Louise often goes above and beyond to provide high quality service and output, and does all this with a positive ‘can-do’ attitude making her very easy to work with and liked by all. I would not hesitate in recommending Louise to anyone looking for a strong qualitative research partner.

Carina Georgoulas

Insights Manager, Property & Retail

Louise’s passion for working and understanding people provides a depth to her work that can only come from a gift of bringing out the best in her respondents. Louise has been pivotal in building an internal understanding of our customer insights. She summarises and presents qualitative market research as if it’s a story, making it so easy to digest and understand. Working with Louise is more like forming a partnership. Louise is focused on uncovering the true unknowns of the status quo with the sole objective of turning key insights into actionable objectives.

Terry Rom

Product Manager, FMCG

I have worked on many projects with Louise over the last 5 years and each one has delivered over and above expectations. These projects have ranged from packaging deep dives, NPD, communications development and a number of challenging brand positioning projects. The brand positioning projects in particular have benefited from her expertise, category knowledge and dedication in really uncovering the core meaning of the brand and understanding the role it could credibly play in the future. The work Louise has done on several of our brands has had a direct impact on the end brand positioning, insight and target consumer. The brand and senior leadership team also respect her and she delivers debriefs which live within the business and are widely referenced. On several occasions, we have asked Louise to present to our overseas head office team as we recognise the power her words have within the business.

Eloise Hall

Insights Manager, FMCG

Louise and Click Research have been one of my most valued strategic research partners for well over a decade. I’ve worked with them on deep, complex foundational projects through to more simple pieces for express decision-making. From the very beginning, the team’s considered approach to every single brief or challenge guarantees outputs that deliver an unmatched depth of understanding and an insightful story that compels action. Louise and her team always go the extra mile to make sure that you can readily leverage the learning to drive strategies and decision making whether it’s creating tools to apply the learning or facilitating and participating in workshops with key stakeholders to build business outputs. They make the complex simple and the simple powerful and that’s the kind of research that is embedded in business decisions.


Insights Manager, Property & Retail