Insight and innovation to identify profitable and sustainable new growth opportunities
Talk to us
Insight and innovation to identify profitable and sustainable new growth opportunities

Talk to us
Insight and innovation to identify profitable and sustainable new growth opportunities

Talk to us
Insight and innovation to identify profitable and sustainable new growth opportunities

Talk to us

Click is a full service qualitative research agency

specialising in consumer & shopper research within the grocery, convenience & retail channels.
Louise McDonald

Louise McDonald

Managing Director

Louise is a seasoned and commercially minded qualitative researcher with 20 years in the industry. Louise has been active in the development of new qualitative methodologies, and has contributed to shaping contemporary thinking in qualitative research, particularly in the areas of consumer co-creation, consumer mind mapping, consumer profiling and shopper research.

She has received several awards, including the best paper award by the AMSRS for her paper on consumer co-creation titled 'The Secret to a Successful Marriage: When perception meets reality in the ideation process'.

Most days you will find Louise talking to consumers and shoppers in a variety of in-situ, group and online settings observing and understanding their attitudes and behaviours.

Louise is an accomplished workshop facilitator, leading internal brand teams in the development of brand and innovation initiatives.

In 2013 Louise established CLICK research and now works closely with some of the best FMCG brands from Australia and around the globe.

When not working, Lou spends her time 'on the farm' with her boys.

Kaeleigh Dodge

Kaeleigh Dodge

Project Manager

Kaeleigh has been a team member of Click for over 18 months taking care of project management, running discussion boards and assisting in intercept work and fieldwork.

While working full time at Click, she is also studying at University and will graduate with a Diploma of Business and Contemporary Marketing.

When Kaeleigh isn't working, she enjoys spending time traveling and catching up with family and friends.

Samantha Roberts

Samantha Roberts


Sam is a junior researcher and has been working at Click Research for the past 5 years.

Sam runs project management and moderates discussion boards for all projects. She is passionate about both qualitative and quantitative research.

When Sam isn't working, she enjoys catching up with her close friends, or planning her next holiday.

Michelle Mariano

Michelle Mariano


Michelle began her role as a junior researcher in October 2018. She has been assisting the team with fieldwork, board moderation, analysis and presentation design.

She has a strong interest in people and customer insights.

When Michelle isn't working, she enjoys spending her time outdoors and attending music festivals.

Glenn McDonald

Glenn McDonald

General Manager

Glenn joined Click in 2014 as a general manger of operations. He is responsible for the day to day running of the business.

In his spare time Glenn spends his time looking after his two Labradors who think they are cows.

Collaboration Network

At Click, we believe in the power of collaboration and engaging the best team for each project. For this reason, we regularly partner with some of Australia’s top researchers through our collaboration network.

Elizabeth Pridham

TRB Insight

Sasha Cordeiro

Bedrock Insight

Rigas Harbilas

The Practice

Nick Agafonoff

The Practice

Our Community

A group of fresh senior minds from diverse backgrounds from research, strategic planning, marketing, design and digital production.

Presentation Design, Illustrations & Infographics
Food Artistry, Brand Communication & Strategy Planning
Online Research, Qualitative Research, Quantitative Research
Respondent Recruitment, Film Production, Eye- Tracking

Our Work

Brands we have worked with in the grocery, convenience and retail space include…

Nescafe, Nestle Bakers' Choice, BWS, Campbells, Castrol
Arnotts, Uncle Tobys, V8, Maggi, Milo, The College of Law
Nestle, Supercheap Auto, Mirvac, Clorox

Areas of Expertise

All our approaches are tailor made. We embrace new ways to approach qualitative research coupled with traditional approaches and techniques.

Shopper Behaviour
Consumer Mind Mapping
Brand Position
Segment Profiling
Product & Pack Testing
Kids & Teen Research
NPD & Innovation
Brand Strategy

Hero Methods

Group Discussion, Consumer and Shopper Immersions, Co-Creation & Ideation
Online Personal Diaries, Online Discussion Boards, Videography
Consumer Ideation v Safaris, In-house Cook-ups, Online Pre Group Work
Simulated Shopping, Brand Custodian Workshops, Mobile App Diaries


Contact us anytime, and we will respond to you as soon as possible.

Get in touch