Click is a full service qualitative research agencyspecialising in consumer & shopper research within the grocery, convenience & retail channels.
Louise is a seasoned and commercially minded qualitative researcher with 20 years in the industry. Louise has been active in the development of new qualitative methodologies, and has contributed to shaping contemporary thinking in qualitative research, particularly in the areas of consumer co-creation, consumer mind mapping, consumer profiling and shopper research.
She has received several awards, including the best paper award by the AMSRS for her paper on consumer co-creation titled 'The Secret to a Successful Marriage: When perception meets reality in the ideation process'.
Most days you will find Louise talking to consumers and shoppers in a variety of in-situ, group and online settings observing and understanding their attitudes and behaviours.
Louise is an accomplished workshop facilitator, leading internal brand teams in the development of brand and innovation initiatives.
In 2013 Louise established CLICK research and now works closely with some of the best FMCG brands from Australia and around the globe.
When not working, Lou spends her time 'on the farm' with her boys.
Kaeleigh has been a team member of Click for over 18 months taking care of project management, running discussion boards and assisting in intercept work and fieldwork.
While working full time at Click, she is also studying at University and will graduate with a Diploma of Business and Contemporary Marketing.
When Kaeleigh isn't working, she enjoys spending time traveling and catching up with family and friends.
Sam is a junior researcher and has been working at Click Research for the past 5 years.
Sam runs project management and moderates discussion boards for all projects. She is passionate about both qualitative and quantitative research.
When Sam isn't working, she enjoys catching up with her close friends, or planning her next holiday.
Michelle began her role as a junior researcher in October 2018. She has been assisting the team with fieldwork, board moderation, analysis and presentation design.
She has a strong interest in people and customer insights.
When Michelle isn't working, she enjoys spending her time outdoors and attending music festivals.
Glenn joined Click in 2014 as a general manger of operations. He is responsible for the day to day running of the business.
In his spare time Glenn spends his time looking after his two Labradors who think they are cows.
At Click, we believe in the power of collaboration and engaging the best team for each project. For this reason, we regularly partner with some of Australia’s top researchers through our collaboration network.
A group of fresh senior minds from diverse backgrounds from research, strategic planning, marketing, design and digital production.
Brands we have worked with in the grocery, convenience and retail space include…
Areas of Expertise
All our approaches are tailor made. We embrace new ways to approach qualitative research coupled with traditional approaches and techniques.