Insight and innovation to identify profitable and sustainable new growth opportunities

Talk to us

Click is full service research agency specialising in consumer and shopper research within the grocery, convenience and retail channels.

We are a consumer and shopper exploration, brand strategy and innovation agency with a collective of high level problem solvers committed to leading ambitious brands through a progressive and agile research process to unearth inspired and actionable insights.

Our Team

Louise McDonald

Louise McDonald

Managing Director

louise@clickresearch.com.au

Louise is a seasoned and commercially minded qualitative researcher with over 25 years in the industry. Louise has been active in the development of new qualitative methodologies, and has contributed to shaping contemporary thinking in qualitative research, particularly in the areas of consumer co-creation, consumer mind mapping, consumer profiling and shopper research.

She has received several awards, including the best paper award by the AMSRS for her paper on consumer co-creation titled 'The Secret to a Successful Marriage: When perception meets reality in the ideation process'.

Most days you will find Louise talking to consumers and shoppers in a variety of in-situ, group and online settings observing and understanding their attitudes and behaviours.

Louise is an accomplished workshop facilitator, leading internal brand teams in the development of brand and innovation initiatives.

In 2013 Louise established CLICK research and now works closely with some of the best FMCG brands from Australia and around the globe.

When not working, Lou spends her time 'on the farm' with her boys.

Samantha Roberts

Samantha Roberts

Senior Researcher

sam@clickresearch.com.au

Sam oversees all of our quantitative projects and is closely involved with qualitative research activities. She has a passion for helping clients understand their audience through high quality, data-driven insights.

Her fortes include research design, questionnaire design, data analysis, report writing and presenting. Sam holds a Bachelor of Commerce, with a double major in Marketing and Statistics and when Sam isn’t working, she enjoys catching up with her close friends or planning her next holiday.

Michelle Mariano

Michelle Mariano

Researcher

michelle@clickresearch.com.au

Michelle assists the team with fieldwork and analysis on our qualitative projects. She is fascinated by human behaviour and enjoys watching insights turn into action.

She is also responsible for most of our visual and creative outputs and has an eye for clean and simple designs with the user in mind. When Michelle isn't working, you’ll find her outside exploring and riding her motorbike.

Zankruti (Zee) Parmar

Zankruti (Zee) Parmar

Junior Researcher

zankruti@clickresearch.com.au

Zee began her role as a junior researcher in 2021 and currently holds an MBA from Western Sydney University. Zee loves understanding people and numbers and enjoys the satisfaction of seeing the evolution of a project from start to finish.

When Zee isn’t working, she enjoys travelling and looking for new adventures.

Carly Ferguson

Carly Ferguson

Project Support

carly@clickresearch.com.au

Carly began her role as Project Support in 2021. Having worked as a designer in Media and Advertising for over a decade, her career as an administrator has spanned across multiple industries that include construction and engineering, pharmaceuticals and hospitality.

When Carly isn’t working, she enjoys illustrating and counting down the days until she can go snowboarding again.

Glenn McDonald

Glenn McDonald

glenn@clickresearch.com.au

Glenn joined Click in 2014 as a general manger of operations. He is responsible for the day to day running of the business.

In his spare time Glenn spends his time looking after his two Labradors who think they are cows.

Collaboration Network

At Click, we believe in the power of collaboration and engaging the best team for each project. For this reason, we regularly partner with some of Australia’s top researchers through our collaboration network.

Elizabeth Pridham

TRB Insight

Sasha Cordeiro

Bedrock Insight

Nick Agafonoff

The Practice

Joe Lynch

Strategic Researcher

Kathryn Bates

Insights Specialist

Alison Turner

Insights Specialist

Our Work

Our work spans a wide range of industries and categories including…

FMCG

Retail

Liquor

Education

Pharmaceuticals

Telecommunications

Health

B2B

Areas of Expertise

All our approaches are tailor made. We embrace new ways to approach qualitative research coupled with traditional approaches and techniques.

Our Qualitative Offering

Group Discussion, Consumer and Shopper Immersions, Co-Creation & Ideation
Group Discussion, Consumer and Shopper Immersions, Co-Creation & Ideation

Our Quantitative Offering

Group Discussion, Consumer and Shopper Immersions, Co-Creation & Ideation
Group Discussion, Consumer and Shopper Immersions, Co-Creation & Ideation

Contact

Contact us anytime, and we will respond to you as soon as possible.

Get in touch